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Cancellations and Refunds Policy
CHANGE OF MIND
We do not refund for change of mind, if you found it cheaper elsewhere, decided you simply don’t like it or have no use for it! Here’s a closer look.
Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We do not refund for change of mind. If a refund is applicable, we will advise you in a timely manner and after we have received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. The above terms and conditions are an integral part of every sale. Roche Beauty Curated reserves the right to change the terms and conditions of sale at any time, without prior notice.
CANCELLATIONS AND REFUNDS
Treatments/services are not transferable to other individuals or clinics We require at least 48 hours’ notice to be given for any appointment cancellation.
If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit In the case of pre-paid treatments, the $50 treatment deposit will be forfeited. Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you. In order for us to provide you with a great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics. Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments). 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. Pre-paid services or treatments purchased online are not transferable to other salons or individuals and a not redeemable for cash. You agree to these terms by purchasing pre-paid treatments.